At Propitious Firm Sdn Bhd, we are committed to delivering our accounting and consultancy services professionally, accurately, and on time. This Service Delivery Policy outlines how we manage client engagements, timelines, communication, and related terms.
Shipping Coverage
- We provide professional accounting, taxation, payroll, internal audit, and consultancy services to clients across Malaysia.
- Virtual and online consultations are available to clients locally and internationally, subject to agreed terms of engagement.
- Service availability is based on mutually agreed timelines and resource allocation.
Order Processing & Shipping Time
- Services commence once an engagement letter or service agreement has been signed and payment (if applicable) has been confirmed.
- Standard engagements (e.g., monthly accounting or payroll) are usually delivered within agreed reporting deadlines.
- Advisory or special projects (e.g., tax planning, internal audit, SOP development) may require additional time depending on complexity.
- During peak regulatory periods (e.g., tax submission deadlines), services may require longer lead times.
Shipping Charges
- Standard shipping rates will be calculated and shown at checkout.
- Depending on promotions, free shipping may be offered for orders above a certain amount (e.g., RM200).
- Additional charges may apply for express shipping or shipping to remote areas.
Tracking & Notifications
- Clients will receive progress updates and deliverables according to the agreed schedule.
- Reports, statements, or advisory documents will be delivered via secure email, client portal, or hard copy (if requested).
- Clients are responsible for providing accurate and complete information to ensure timely service delivery.
Failed Deliveries & Redelivery
- If a delivery fails due to incorrect address or recipient unavailability, redelivery charges may apply.
- Please ensure someone is available to receive the package at the provided address.
- Unclaimed deliveries after multiple attempts may be returned to us and subject to restocking fees.
Revisions & Adjustments
- Clients may request revisions or clarifications to reports or deliverables within a reasonable timeframe.
- Significant changes to scope or requirements may be subject to additional fees and extended delivery timelines.
Returns & Refunds
- Propitious Firm Sdn Bhd will not be held responsible for regulatory penalties, financial losses, or compliance issues arising from false, incomplete, or withheld information provided by the client.
- Our services are delivered on a professional best-effort basis in accordance with applicable standards and laws.
Changes & Cancellations
- Engagements may be cancelled before services commence, subject to written notice.
- Once work has begun, cancellation fees may apply based on the work completed up to that point.
- For urgent requests regarding ongoing services, clients should contact our support team immediately.
If you have any questions regarding these Terms & Conditions, feel free to reach out to us:
Propitious Firm Sdn Bhd
Phone: +6012-662 9979
Whatsapp: +6012-662 9979
Email: info@propitiousfirm.com
Thank you for choosing Propitious Firm Sdn Bhd as your trusted partner in accounting and business consultancy.